Glenview International Hotel Group has a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through this Website, which are listed in this privacy statement ("Statement").

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

1. Browsing

This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:

  • access the Web site from a link in an email that we sent;
  • are a My Way Rewards member or have created a profile and you either log-in to your account or choose to be remembered via your cookie, including on your web-enabled mobile device.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web sites function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.  

2.Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, My Way Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:

  • send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
  • notify you about special offers and promotions as described in this privacy statement; as well as
  • send you periodic satisfaction or market research surveys.

You can opt out of marketing communications at any time. You can also opt out of Glenview research surveys. The same types of information would be requested to complete a gift certificate purchase, register for a My Way Rewards promotion, enter a sweepstakes or online game, to enroll in the My Way Rewards program or to redeem My Way Rewards points. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.

Occasionally, you may be requested to provide personally identifiable information about others to us (for example, the name, address and contact details of your travel companion). In such cases, we rely on you to obtain that other persons' consent for disclosing their information to us and inform that other persons about us, how we will use the information and our contact details for any queries.  

3. Children’s Privacy

This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We do present information regarding The Glenview Kids program on this site for the reference of adults that are interested in activities at our locations for children.

4.Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Glenview, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Glenview. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.

By submitting your personal information, you agree to the transfer, processing and storage of your personal information outside Hong Kong or the Peoples Republic of China (as applicable) in accordance with the terms of this Privacy Statement.